Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 5925 Shady Creek Lane, Port Orange Florida, 32128 Delivery shall be deemed to have been made by You to five (5) days after the date sent.
All content appearing on this Web site is the property of Spabrothers, Inc. / Vitaparts.com Copyright © 2005-2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2005 Zon Vita Spas. All rights reserved.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Spabrothers, Inc. / Vitaparts.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Spabrothers, Inc. / Vitaparts.com believes that customer conduct violates applicable law or is harmful to the interests of Spabrothers, Inc. and its subsidiaries.
- Consumer Agreement
All electrical and plumbing parts we sell are intended for installation by a liscensed electrician or liscensed contractor. Any sales or technical advise provided by this site or our staff may not be construed to authorize or suggest anything but professional insallation.
- Shipping & Delivery
Due to an increase of packages being stolen, lost or delivered to the wrong address by shipper (UPS, FedEx or USPS 2-3 Priority Mail) at Spabrother’s discretion certain part orders containing motors, circuit boards, spa side controllers, special orders or other expensive parts will be shipped with Signature Required. If you do not want your order being shipped with signature required you can request that in the comment box provided in the checkout procedure prior to completing your order. If Spabrother’s honors your request, you are agreeing that Spabrother’s will not be financially responsible for any lost or stolen packages. The burden is 100% your responsibility.
SpaBrothers, Inc. / Vitaparts.com use UPS & United States Postal Service as our shippers of choice. As a customer you are offered shipping options in the checkout process. SpaBrothers, Inc. / Vitaparts.com use UPS & United States Postal Service as our shippers of choice. As a customer you are offered shipping options in the checkout process. UPS will not ship to a United States Postal PO Box. UPS also requires a valid street address. All orders are shipped within 7-10 business days with most items shipping within 48 hours. Remember both shippers utilize holiday schedules which may slow expedited shipments. Be sure to check online with the shipper of choice to make sure your package will ship as you ordered.
Any UPS orders or UPS Special Orders (Overnight, 2 Day or # Day orders) received on Friday after 3:00 pm, Saturday or Sunday will ship out on that Monday. UPS does not pick up packages on the weekends. Monday thru Friday only.
Thoroughly inspect each shipment immediately upon arrival. If cartons or packages are received in short or damaged condition, notify the driver. Damaged freight or loss claims are the responsibility of the buyer. Report any incorrect or shorted shipments to Spa Brothers, Inc's / Zon Vita Spas sales department within 15 days after receipt. SpaBrothers, Inc. will not be responsible for replacement or loss after this time. You can track your package at www.ups.com or www.usps.com. Just enter your tracking number from your shipped e-mail receipt and track your package. Spa Brothers, Inc. / Zon Vita Spas will ship your order within 7 to 10 business days. Most orders are shipped within 48 hours.
The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier. Spabrothers Inc / Zon Vita Spas reserve the right to alter shipping price if an error occurs. If shipping cost error does occur at time of order then the customer will be contacted and advised prior to the shipping of the order.
SpaBrothers, Inc. / Vitaparts.com use UPS & United States Postal Service as our shippers of choice. As a customer you are offered shipping options in the checkout process. Parts will be shipped when payment clears.
Spabrothers Inc / Zon Vita Spas reserve the right to alter shipping price if an error occurs. If shipping cost error does occur at time of order then the customer will be contacted and advised prior to the shipping of the order.
International orders have a no return policy. All costs for warranty are assumed by the customer. The risk of loss and title for all merchandise ordered on this Web site passes to you when the merchandise is delivered to the shipping carrier.
When shipping outside the United States, additional charges may be applied by the shipping broker. The purchaser is the importer and all brokerage fees, duties, taxes, import fees and VATS are payable by the importer.
Spabrothers, Inc. does not have the ability or the resources to compute these charges. All items are warranted only to customers in the USA (USA includes Hawaii and Alaska).
Postal shipments outside of the U.S. can be attractive because of its price, however, shipments are Untrackable once they leave the United States. Spabrothers Inc. is NOT responsible for these shipments once they leave our warehouse. USE US MAIL AT YOUR OWN RISK!
Customs and import duties are paid by the customer on International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Spabrothers Inc/ Zon Vita Spas is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
- Sales Tax
FLORIDA RESIDENTS WILL BE CHARGED THE CORRECT SALES TAX FOR THEIR COUNTY WHEN THE CREDIT CARD IS PROCESS. SALES TAX WILL NOT APPEAR ON YOUR INITIAL INVOICE.
Spabrothers, Inc. / Vitaparts.com is a distributor only. Products sold by Spabrothers, Inc. / Vitaparts.com are not manufactured by Spabrothers, Inc. / Vitaparts.com . The products may, however be covered by each manufacturer's warranty, service and support policy. All Circuit Boards and Spa Side Controllers come with a 90 day Manufacturer Warranty. The customer acknowledges that it shall have recourse only under such warranties and only against the manufacturer of the products. Spabrothers, Inc. / Vitaparts.com will assist customer's who may have Manufacturer Warranty issues BUT will not be responsible for any costs associated with the process of returning or replacing warranted parts. Manufacturers determine their warranty liability not Spabrothers, Inc. / Vitaparts.com . If the failure is covered by the manufacturer's warranty, the part will be repaired or replaced according to the terms of the manufacturer's warranty.Removal, re-installation, and freight charges to and from the company of the failed part shall be the purchaser's responsibility. Spabrothers, Inc. / Vitaparts.com will assist to the best of our ability. Spabrothers, Inc. / Vitaparts.com is not responsible for any damages incurred by the aforementioned products and all liabilities are the responsibilty of the Customer and not Spabrothers, Inc. / Vitaparts.com . The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Spabrothers, Inc. / Vitaparts.com makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Spabrothers, Inc. / Vitaparts.com SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Spabrothers, Inc. / Zon Vita Spas BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Spabrothers, Inc. / Vitaparts.com . The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Spabrothers, Inc. / Vitaparts.com is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not SpaBrothers. The inclusion of material on this server does not imply any endorsement by Spabrothers, Inc. / Vitaparts.com , which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Spabrothers, Inc. / Vitaparts.com tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
- Delivery Notes For Spa Covers:
- Cancelling Spa Cover order. Orders for custom-made spa covers cover may only be cancelled up to the time at which production has been started. Production normally starts the day of your order. Refusal of delivery of product does not constitute a refund.
- Inspect shipment for any possible damage to the cover BEFORE signing the delivery receipt. If you are unsure of the extent of possible damage to the box, open the box and inspect the cover BEFORE signing the delivery receipt. If the customer signs for a damaged spa cover, the customer is solely responsible for filing the claim with the carrier and purchasing a replacement.
- IF YOUR SPA COVER IS DAMAGED AT ALL, PLEASE REFUSE THE SHIPMENT. No matter what the driver may or may not tell you, you can and must refuse a damaged shipment. In the event of a refused damaged spa cover, the cover will be immediately returned to our facility for inspection and a new unit will be shipped out within 48 hours. If you properly refuse a damaged spa cover, the process is automatic requiring no further action on your part as we will file the claim on your behalf.
- Return Policy
Your complete satisfaction is our sincere desire. We ask that you please contact our sales department for a Return Merchandise Authorization (RMA) number when you wish to make a return. Returns wil not be accepted without an RMA Number visible on the return label. Electronic components (circuit boards, spa side controllers, sensors, transformers, motors, contactors, blowers, heaters, ozonators, switches, lights) as well as mechanical parts and pumps are not returnable. The manufacturer will not allow these items to be returned due to the fact that the part could be damaged from IMPROPER INSTALLATION, WATER DAMAGE OR ELECTRICAL DAMAGE DUE TO IMPROPER VOLTAGE OR WIRING. All pumps and electronic components are tested by the manufacturer to ensure that they are in proper working order prior to shipping. Products authorized for return must be in re-sellable condition and returned within 14 days of the invoice date. Defective merchandise will be repaired or replaced at our discretion. RMA Merchandise that is returned will be subject to a 25% re-stocking charge as well as any shipping expenses that were paid for by Spa Brothers, Inc... Store Credit will be applied to the account; no cash refunds or credits to credit cards will be made. Returns will qualify for store credit only. Return shipping expenses are the responsibility of the customer. Return Policy does not apply to International Customers.
Cancelling Spa Cover order. Orders for custom-made spa covers cover may only be cancelled up to the time at which production has been started. Production normally starts the day of your order. Refusal of delivery of product does not constitute a refund.